Privacy policy

By accessing or using any part of the website, you agree that you have read, understand and agree to be bound by these Terms and conditions. If you do not agree to be so bound, discontinue use of the website.
Internet technology and applicable laws, rules, and regulations change frequently. Accordingly Natura Termo SPA reserves the right to make changes to this agreement at any time. Your continued use of the website constitutes assent to any new provisions of this tac that may be posted on the website.
Natura Termo SPA (“Natura Termo SPA”) respects your privacy and wants you to understand our privacy policy. This Privacy Policy page communicates how, when, and why we gather information about our customers and what we do with it.
Natura Termo SPA reserves the right to make changes to this Privacy Policy at any time. By accessing www.naturatermospa.com (“Website”), you confirm that you have read and understand this policy including how and why we use your information. If you don’t want us to collect or use your personal information, you should not use the Website or order goods from Natura Termo SPA. We are not responsible for the content or privacy policies of third parties.
All persons accessing the Website or using Natura Termo SPA services must be at least 18 years of age. Minors under 18 and at least 13 years of age may access the Website only if they have appropriate permission and direct supervision by the owner of the account. Children under age 13 are not permitted to use the Website. You are responsible for any and all account activity conducted by a minor on your account.

WEBSITE SECURITY

We have taken many precautions to protect confidential information while you shop using the Natura Termo SPA Website. We use the industry-standard SSL protocol (Secure Sockets Layer) to secure credit card transactions. The SSL system encrypts information that you submit to us via our website when you place an order as a safeguard against third party interception of your information.
However, no data transmission over the Internet is completely secure, so we cannot completely guarantee the security of any data. You use our services at your own risk and are responsible for taking reasonable measures to secure your password, information, and account.

IP ADDRESS

To facilitate a smooth shopping experience, our system logs the Internet Protocol (IP) Address of each user. An IP address is a number that is automatically assigned to your computer every time you browse the internet. Depending on your Internet Service Provider (ISP) and the type of connection, this number may change each time you log on. Information from IP addresses is used for system administration, our live help feature, troubleshooting, and the examination of traffic trends and response rates to various promotional offers.

GATHERING AND USE OF YOUR PERSONALLY IDENTIFIABLE INFORMATION

If you place an order through Natura Termo SPA, we will ask you for your name, email address, shipping address, telephone number and credit card information. You may provide other information in custom orders you make such as the names of a member of a family, the family name, the year the family was established, and locations they lived. We use this information to process and fulfill your order and to notify you of your order status. Telephone numbers and e-mail addresses are used to contact you regarding your order. Alternatively, you may request to receive our e-mail newsletter updates. If you purchase from us, Natura Termo SPA may opt your mailing and purchase info into a cooperative marketing database used by other companies that may want to market goods or services to you. Natura Termo SPA does not receive direct monetary compensation for participating in this cooperative and you can opt out at any time by emailing [email protected].

We collect information from you when you visit our site including your IP address or unique device identifier, and cookies and data from the pages you visit. This is stored in log files and used to provide you more pertinent content when you visit our site. Your IP address, when available is used to provide a localized experience including prices in your currency and to adhere to regional preferences and requirements.
We use your personal information to improve and customize our services, including sharing of your information for such purposes. This includes uses which we intend to provide an optimal match between you and our available products and services, including direct marketing. Such uses serve our interest in improving and growing our business and your interest in receiving optimal user results.
We use your personal information for security and safety purposes, including our own use and with third party security providers. We aim to protect you and us from spam, harassment, intellectual property infringement, crime and other security risks. We use personal information to comply with legal obligations pursuant to the legal protections afforded to you in your country. Where required to obey the law, such as in response to a subpoena or legal process we will disclose your personal information. We also reserve the right to use your personal information to exercise or defend legal claims.
We use your personal information to engage third party companies and individuals to provide services to us (such as payment processors, research companies, and analytics and security providers) to help us operate, provide and market our products and services. We use third parties where necessary or where their services are superior to what we could perform internally.
We will only retain your information for as long as is necessary for the purposes set out in this policy or as needed to provide services to you or to advertise or market services to you. For example, we may not delete your personal information insofar as it is needed to uphold our legal obligations, resolve disputes, or enforce our agreements.

GDPR COMPLIANCE

Natura Termo SPA complies with the requirements of the General Data Protection Regulation (“GDPR”) with respect to data concerning citizens or residents of European Union countries and Switzerland. To the extent other terms of this Privacy Policy or Natura Termo SPA Terms and Conditions contradict the terms herein as applied to EU Residents and Citizens, the terms of this “GDPR Compliance” section control.

PRIVACY POLICY CHANGES

We may change this Privacy Policy from time to time. If we believe the changes are material, we will let you know by one or more of the following: (1) posting a conspicuous notice on the Website or (2) sending you an email regarding the changes. This privacy policy is published and takes effect September 01, 2019.

POLICY FOR COOKIES & RELATED TECHNOLOGIES

Natura Termo SPA would like you to know more about the web technologies that we use to run our web shop. These technologies are meant to provide as many people with the best browse and purchase experience possible, and provide advertising, site-experience, and other benefits to this end. You can read about this in further detail in this policy document.
In this privacy policy, we’ll refer to naturatermospa.com and Natura Termo SPA collectively as the “Site”. We’ll refer to cookies and related technologies collectively as “Cookie Technologies.”

TYPES OF COOKIE TECHNOLOGIES

Cookies

Cookies are small data files sent from a server to your web browser. They are stored in your browser’s cache and allow a website or a third party to recognize your browser. There are three primary types of cookies:

Session cookies are specific to a particular visit and carry information as you view different pages so you don’t have to re-enter information every time you change pages or attempt to checkout. Session cookies expire and delete themselves automatically in a short period of time like after you leave the Site or when you close your web browser.

Persistent cookies remember certain information about your preferences for viewing the site, and allow Natura Termo SPA to recognize you each time you return. Persistent cookies are stored on your browser cache or mobile device until you choose to delete them, and otherwise typically delete themselves at expiration.

Third-party cookies are placed by a party other than Natura Termo SPA, and may gather browsing activity across multiple websites and across multiple sessions. They are usually a type of persistent cookie and are stored until you delete them or they expire based on the time period set in each third-party cookie. Most notably, third-party cookies allow third-party server to show you items that you’ve shown interest in, either directly or indirectly.

Cookies store data about your use, but they are helpful because they allow us to help Natura Termo SPA function and customize your experience.

Sharing of personal information

We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about you. Naturatermospa.com is not responsible for the privacy practices or the content of those linked websites.

Google Analytics

In our shop we use functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and enable an analysis of your use of the website. The information about your use of this website, which is generated by the cookie, is usually transferred to a Google server in the USA and stored there. The Google Analytics cookie is stored on the basis of our legitimate interest in the analysis of user’s behaviour in order to optimize our Internet offer and our advertising. We are supported by Google as a service provider. Google will use this information to evaluate, how the user use our website, to compile reports on the website activities and to provide the website operator with further services associated with the use of the website and the Internet. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.

Social media

Social plugins from social networks as Facebook, Instagram, Twitter, YouTube and Pinterest can be used on our website. If you visit page on our website that contains such a plugin, your Internet browser (e.g. Internet Explorer or other) establishes a direct connection to the servers of the social network provider. The use of the social plugin is based on our legitimate interest in the analysis of user behavior in order to optimize our Internet offer and our advertising.

• Facebook

Facebook.com is operated by Facebook Inc, headquartered in the United States (1 Hacker Way, Menlo Park, California, 94025, USA). We have no influence on the amount of data Facebook collects and inform you according to our level of knowledge: By integrating the plugin, Facebook receives the information that you have visited our website. If you are logged into Facebook through your account while visiting our site, Facebook may associate accessing our website with your account. If you then interact with social plugins, e.g. press a “Like” button or use the function “Reply”, “Share” or “Share with friends”, the corresponding information is transmitted to Facebook and saved there. Even if you are not a Facebook member, Facebook may recognize and store your IP address. For information about the collection and use of your data by Facebook and your rights and setting options in this regard, please refer to Facebook’s privacy policy (https://www.facebook.com/legal/FB_Work_Privacy). If you are a Facebook member and do not want Facebook to associate your visit to our website with your Facebook user account, you have to log out of your Facebook account before visiting our website.

• Instagram

Instagram.com is operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA. The plug-ins are marked with an Instagram logo, for example in the form of an “Instagram camera”. An overview of the Instagram plugins and their appearance can be found here: http://blog.instagram.com/post/36222022872/introducing- instagram-badges. When you access a page of our website that contains such a plugin, your browser establishes a direct connection to Instagram’s servers. Instagram transfers the content of the plugin directly to your browser and integrates it into the page. This integration informs Instagram that your browser has called up the corresponding page of our website, even if you do not have an Instagram profile or are not currently logged in to Instagram. This information (including your IP address) is transmitted directly from your browser to an Instagram server in the USA and stored there. If you are logged in to Instagram, Instagram can immediately associate your visit to our website with your Instagram account. If you interact with the plugins, for example by pressing the “Instagram” button, this information is also transmitted directly to an Instagram server and stored there. The information is also published on your Instagram account and displayed to your contacts. Please refer to Instagram’s privacy policy for the purpose and scope of data collection and the further processing and use of the data by Instagram and your rights and setting options for protecting your privacy: https://help.instagram.com/155833707900388/.

• Youtube

We provide videos published on Youtube.com on our websites. Youtube is a subsidiary of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. The purpose and scope of data collection and use by Google as well as your rights and setting options for protection as a YouTube customer can be found in the YouTube data protection information: (https://www.youtube.com/t/privacy).

Other technologies

In addition to cookies, there are other similar technologies used by Natura Termo SPA and elsewhere on the web or in mobile ecosystems.

Web pixels: These are tiny graphics (sometimes called “clear GIFs” or “web beacons”) with a unique identifier that are used to understand browsing activity. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are rendered invisibly on web pages when you open a page.

Social widgets: These are buttons or icons provided by third-party social media providers that allow you to interact with those social media services when you view a web page or a mobile app screen. These social widgets may collect browsing data, which may be received by the third party.

UTM codes: These are strings that can appear in a URL (the “Uniform Resource Locator,” which is typically the http or https address entered to go to a web page) when a user moves from one web page or website to another, where the string can represent information about browsing, such as which advertisement, page, or publisher sent the user to the receiving website.

Purposes

Natura Termo SPA uses Cookie Technologies to recognize your logged-in state on naturatermospa.com, to understand what purchases members and visitors are interested in, to make Natura Termo SPA Sites function for you, and to help your browsing experience and use of the Site feel more customized. More generally, Natura Termo SPA uses Cookie Technologies for the following.

SECURITY AND AUTHENTICATION (STRICTLY NECESSARY)

Some cookie and similar technology functions are necessary and vital to ensuring that Natura Termo SPA works properly for visitors and members, such as maintaining the security, safety, and integrity of the Site, authentication and logging into Natura Termo SPA (including remembering permissions and consents you have granted), and ensuring the ability to securely complete transactions.

ACCOUNT AND USER PREFERENCES

Some technologies are used to remember your account and preferences over time, such as remembering your account or keeping yourself logged in when returning to Natura Termo SPA, maintaining your choices on Natura Termo SPA features and how you want Natura Termo SPA to appear and customizing content based on how you use Natura Termo SPA.

SOCIAL NETWORKS

Some technologies help you to interact with social networks you are signed into while using the Services, such as sharing content with the social network and other features you employ with the social network, or that are allowed in the social network’s privacy policy. These may be set and controlled by the social networks, and your preferences with those social networks.
Social networks may also work with Natura Termo SPA or with you for analytics or for marketing purposes, as discussed below. You may be able to manage your privacy preferences for these social networks and their tools and widgets via your account with the social network.

PERFORMANCE AND ANALYTICS

Some technologies help provide performance data on how the Services are functioning in order to improve Natura Termo SPA and the Services, including, for example, data on site and app functionality and speed to help us optimize Natura Termo SPA, how the Services are used to help us improve your experience on Natura Termo SPA, and detecting and gathering reporting on bugs to help make Natura Termo SPA work better.
The Site also employs Google Analytics to help understand how Natura Termo SPA is used by its community. For some of the advertising features listed below, like retargeting, data from Google Analytics may be combined with Natura Termo SPA first-party data and third-party cookies (like Google’s advertising cookies). To see how to opt-out of Google Analytics Advertising Features, see the Opt-Out section at the bottom of this policy.

MARKETING SERVICES

Natura Termo SPA partners with third-party service providers that may use various Cookie Technologies to permit us and them to learn about what ads you see and click when you visit Natura Termo SPA, the Apps, and affiliated sites or to show you ads on and off Natura Termo SPA. These may include things such as:

Frequency capping, which limits the number of times a user’s browser or mobile device displays the same ad;

Attribution tracking, which estimates what advertising or marketing source brought someone to Natura Termo SPA, or determines what marketing source led to actions like a visit or a purchase;

Remarketing, which shows relevant ads to an audience based on prior shopping and browsing patterns on Natura Termo SPA;

Audience targeting, which refers to targeting advertisements to a large audience based on the audience’s known or inferred demographics;

Cross-device recognition, which recognizes actions across multiple devices or browsers.

Some third-party service providers may provide information like demographics, cross-device information, or interest categories from a combination of sources that, while not identifying you personally, permit us to provide you with more relevant and useful advertising. In some cases, this information may have non-marketing performance analytics uses as well. These technologies allow a partner to recognize your computer or mobile device each time you visit Natura Termo SPA or other websites and mobile applications based on data like a cookie, your IP address, or device ID, but do not allow access to other personal information from Natura Termo SPA. However, these technologies may allow us or a third party to recognize you, either from a single device or across devices, over time. These third parties are required to follow applicable laws, self-regulatory programs, and Natura Termo SPA data protection rules where applicable. However, Natura Termo SPA does not have control over these third parties, who each have their own privacy policies and privacy practices.

CONSENT, CONTRACT, AND LEGITIMATE INTERESTS IN PROCESSING

Certain Cookie Technologies are employed to make the Site function for its intended purpose, and are provided based on contractual necessity based on your agreement with Natura Termo SPA to perform the services you have requested.
By choosing to use our Services after having been notified of our use of Cookie Technologies in the ways described in this Policy, and, in applicable jurisdictions, through notice and unambiguous acknowledgement of your consent, you agree to such use.

OPT-IN AND OPT-OUT ON BROWSERS

In addition, when you use Natura Termo SPA via a browser, you can change your web browser’s settings to reflect your cookie preferences for cookies directly from the site you are on or for third-party cookies. Each browser is a little different, but usually these settings are under the “options” or “preferences” menu.

Rejection/deletion of cookies

You can set up your browser to notify you when cookies are set or to generally refuse or restrict the setting of cookies. If you disable or restrict cookies using your browser, certain functions on our website will not be available to you anymore. If you have not made or do not make any other settings, temporary cookies that enable and ensure the necessary technical functions will delete themselves once they have reached the end of their lifetime. You can delete both permanently and temporarily stored cookies at any time using your web browser, even automatically.

The following links provide information on this option for the most frequently used browsers:
Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Safari: https://support.apple.com/kb/PH21411? locale=de_DE&viewlocale=en_US
Opera: http://help.opera.com/Linux/12.10/en/cookies.html

GOOGLE ANALYTICS OPT-OUT

For Google Analytics Advertising Features, you can opt-out through Google Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI’s consumer opt-out listed above). Google also provides a Google Analytics opt-out plug-in for the web.

THIRD-PARTY TOOLS

Various third parties provide browser plug-ins and apps that can help provide you information on, and limit or block, third-party cookies, web beacons, and some Java script-based technologies. Natura Termo SPA cannot vouch for the efficacy of a particular third-party product, but popular products that provide these privacy enhancements include Ghostery and AdBlock Plus.

CONTACT US

If you have questions about the use of Cookie Technologies at Natura Termo SPA, or if you would like to make changes to the way your data is being used, please email Natura Termo SPA team.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.